ASK AGENT BY FIRMLY

Turn questions
into confidence.

Your best product knowledge.
A conversation away.

Help shoppers discover, decide and buy with answers from your own catalogue. Then see the demand behind every question.

Let’s talk about your storeExplore the experience
Your brand.Your knowledge.Your customer.
YOUR STORE, WITH ASK AGENT
ATELIEREVERYDAY, CONSIDERED.
Collection1
THE EVERYDAY EDIT01 / 03
Illustrative ivory leather shoulder bag
Made for wherever the day goes.The Everyday Shoulder Bag
Your shopping companionGrounded in this store’s catalogue

A little help finding your next favourite?

A bag for work and dinner. Minimal, please.

ASK AGENT

This ivory shoulder bag pairs a minimal silhouette with pebbled leather. Made for your everyday essentials.

The Everyday Shoulder BagIvory · Pebbled leatherMatches your everyday brief
From your product information
A good question. A great find.

From a first question
to finding their everyday favourite.

THE INSIGHT, FOR YOUThey’re shopping for versatility.
Work → eveningMinimal style

Illustrative store, conversation and product.

Built for the way people actually shop.

One script tag. No replatform.

For your shoppers

From “just looking”
to “that’s the one.”

Every step, one conversation.

Help them find their fit, buy with confidence and get support long after checkout.

01 DISCOVER SOMETHING THAT FITS

Less searching.
More “that’s me.”

Turn what’s on their mind into something they’ll love. Recommendations shaped by their needs, grounded in your product knowledge.

02 FROM CART TO CHECKOUT

Keep the momentum.

Help with cart questions, shipping and checkout, while they’re still in the conversation.

03 AFTER THE PURCHASE

Care that keeps going.

Answers from your connected order system, when they need them.

Available when your order system and access rules are connected.

Illustrative product, cart and order examples.

  • Multilingual conversations
  • Loyalty & reordering
  • Gifting support
  • Human support

For your business

Turn shopper questions into your next move.

Discover the demand behind every conversation. Then put it to work across your catalogue and customer experience.

01

Understand the demand.

Discover what matters to shoppers, from the occasion they’re buying for to the materials they prefer.

02

Find the gaps worth fixing.

Spot missing product details and unanswered questions. Know where clearer information could help.

03

Connect conversations to sales.

See the orders and revenue attributed to Ask Agent, alongside the conversations behind them.

Small questions. Bigger signals. Illustrative example
Next story follows automatically

“Is this available in vegan leather?”

“Love the shape. Any leather-free options?”

“Do you have a non-leather version?”

A pattern emerges 147

questions about
vegan leather

Your opportunity

Make the next answer better.

Review material details. Highlight relevant alternatives. Help the next shopper find their fit.

De-identified insights.

Understand shopper intent, without shopper identity.

Intent, without identity.

Make it yours

Your brand.
Your kind of experience.

Two ways in. Entirely yours.

Launch with our branded widget or build your own interface. The same product knowledge powers both.

01 Ready-to-go widget

At home in your store.

A complete shopping companion, styled to your brand. Add it with one script tag and make the conversation yours.

  • Persona & brand colours
  • Product cards, cart & checkout
  • No front-end build
One script tag. No replatform.Explore the widget
02 Custom experience

Every pixel, your point of view.

Bring Ask Agent into your own interface and design system. Shape the journey around the way your customers shop.

  • Your components & design system
  • The same product intelligence
  • SDK integration
Your interface. Your release cycle.Talk integration

You stay in control.

Your persona. Your customer relationships. Visibility into usage, with a full export when you need it.

LET’S START A CONVERSATION

Your products have a story.
Help shoppers find theirs.

Meet Ask Agent

Let’s talk about Ask Agent for your store.